New Policies and Procedures after COVID

Updated Policies and Procedures

In preparation for opening we have been working hard to transform our procedures to ensure that the salon is safe for everyone. Things within the salon have changed in accordance with the government guidelines. To provide a safe environment for all, we have updated many of our salon procedures until further notice. We thank you in advance for your full support in these new changes. These will allow us to continue to provide services in a way that supports the health and wellbeing of our staff and all clients in our space. Appointment and Cancellation Policy: Please call/text to cancel your appointment at: (619) 804-1455 Please note that due to COVID-19 scheduling restrictions, we are not offering online booking at this time.  To protect the health of our staff:

  • Please plan ahead and reschedule if you have flown within the last 14 days of your appointment. 

  • Please reschedule if you are exhibiting any allergy, cold, flu, or Covid-19 symptoms. You must have at least 72 hours of no fever without the use of fever reducers.

  • Likewise, we kindly require you to reschedule if you have experienced any of these symptoms within 14 days of your upcoming appointment.

  • Please understand that if you arrive exhibiting any symptoms of illness, or have a fever of 100.4 or higher, you will be rescheduled.

  • To minimize our risk, kindly reschedule if you are currently caring for someone with an illness. 

  • Because of the nature of our work it is advised to not come to the salon if you are immunocompromised or at high risk.

  • You must wear an ear loop style mask to your appointment.

To protect our clients:

  • All members of our staff will have their temperature taken upon arrival for their shift and be continually screened for illness.

  • Staff will wear masks at all times, and face shields while shampooing.

  • Stylists will not share tools and will completely disinfect their workspace between each guest.

  • Each station is placed 6 feet or more apart.

  • We will only use every other shampoo bowl. All bowls will be disinfected between use.

  • Appointment start times have been staggered to prevent congestion

  • The waiting area has been removed

  • Handwashing will be practiced after every service, break, or meal.

  • Linens will be laundered on the sanitize setting, and we will wear gloves to fold and store linens.

  • At the end of the day, all areas will be cleaned and disinfected.

Cancellations: We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 72 hours to cancel all appointments. Appointments cancelled within 72 hours are subject to a 50% cancellation fee. Appointments cancelled within 24 hours will be charged 100%. ***We do not charge this fee for those cancelling due to illness.  We thank you for supporting us by respecting our policy.   New Appointment Guidelines To ensure we adhere to the new 25% capacity protocols we are not allowing any guests to accompany you to your appointment, including children. We understand that this will make scheduling difficult for some, but unfortunately at this time we cannot make any exceptions. We ask that everyone practice social distancing. Allow 6 feet between yourself and others to keep everyone feeling comfortable and safe. We've really missed you all but for now please no hugs, handshakes, or high-fives. All clients must have a valid credit card to book an appointment, and the card on file will be used for contactless payments. We will not be able to accept any cash for payment or gratuities. Stylists will accept Venmo payments if would like to tip them directly, or you may leave a gratuity on your card on file.  Please remember:

  • Come alone.

  • Please do not bring any food or drink into the space. 

  • We are unable to provide beverages or magazines at this time.

  • Contactless greetings only, for now. No hugs, handshakes, or high-fives.

  • Only bring what can fit in your pockets. Leave purses, bags, and bulky coats in your car or at home. 

  • Bring your own mask with “ear loops”. Tie back masks will not allow us to perform hair services. Please understand that your mask may become stained if you are receiving a hair color service.

  • You are required to wear your mask at all times. If you have a health barrier that prohibits a mask, please notify us when scheduling.

  • Make sure you’ve updated your account with a valid credit card or call us to have us to add one for you- we are cashless!

When You Arrive

  • Show up 15 minutes early to check in. If your appointment is at 9, arrive to our parking lot at 8:45.

  • Call/text to notify us of your arrival.

  • Please remain in your vehicle, or hang out nearby in the grass. 

  • Please wait for our text or call to let you know when it is your turn to come in.

  • Once inside, you will have your temperature taken, sanitize your hands, and complete a verbal health screening before being seen by your stylist.

  • We will have gloves available for those who would like to utilize them.

Because of the new check in process, clients who arrive late may not be able to accommodated. We will do our best to stay on schedule, but please allow leniency for us as we get used to our new sanitation procedures.  Our goal is to provide a smooth transition. Services: At this time we are offering a limited service menu to allow for shorter exposure time as we re-open. At this time we are unable provide any blow-dry services due to the risk of spreading pathogens. While the idea of leaving the salon with wet hair may seem odd, we are looking forward to embracing the ability to showcase your natural texture through prepping your hair to air dry. If the haircut allows, we’ll gladly skip the shampoo and style your hair with hot tools. And for those who desire, we will happily style your hair in a bun or braid. We are asking all clients to come with clean, dry, day one hair. Unless you have curly hair, please do not use styling products.  No buns, braids, clips, ponytails, or things that would leave marks or dents in your hair. We will cut your hair dry, do an express shampoo service, and prep your hair to air dry, or apply a conditioning treatment to rinse out at home. Unavailable Services Sadly, we are unable to provide kids cuts and double process color procedures. This means at this time we are unable to provide full head dimensional color, corrective color, or specialty color projects. Please contact for details. Purchases At this time we cannot allow walk-in sales for products. You may order through our website and we’ll ship your items to you, or you can email your order request to hollie@hollieberry.com. Please allow 24 hours for your order to be confirmed, and your pick up time to be designated. Due to risk of contamination we cannot accept any returns or exchanges on any retail items, including items bought before Covid-19.  We appreciate your understanding and support.  Contact Us

(619) 804-1455

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